Thank you for choosing SurgiXpert for your medical equipment needs. This document outlines our shipping policies, delivery timeframes, and payment options for customers in India.

1. Shipping Information

1.1 Shipping Methods

We offer the following shipping methods for our medical equipment:
– Standard Delivery: For non-urgent equipment and supplies
– Priority Delivery: Expedited shipping for time-sensitive orders
– Specialized Transport: For delicate, large, or temperature-sensitive medical equipment
– Installation Service: Includes delivery, setup, and initial calibration by our certified technicians

1.2 Delivery Timeframes

Estimated delivery timeframes are as follows:

Shipping
Method                             Metro Cities                            State Capitals                     Other Cities                            Remote Areas

Standard
Delivery                              3-5 business days                  5-7 business days             7-10 business days                10-14 business  days

Priority
Delivery                              1-2 business days                   2-3 business days             3-5 business days                 5-7 business days

Specialized
Transport                           5-7 business days                   7-10 business days           10-14 business days             14-21 business days

Installation                        Scheduled by                           Scheduled by                     Scheduled by                      Scheduled by
Service                               appointment                             appointment                     appointment                       appointment

Note: Delivery timeframes are estimates and may vary based on product availability,
customization requirements, regulatory clearances, and local conditions.

1.3 Shipping Fees

Shipping fees are calculated based on:
– Weight and dimensions of the medical equipment
– Shipping destination
– Selected shipping method
– Any special handling requirements

Exact shipping costs will be calculated at checkout. For large medical equipment or orders
requiring specialized transport, our team will provide a custom shipping quote.

1.4 Free Shipping

We offer free standard shipping on:
– Orders above ₹50,000 (excluding GST)
– Annual maintenance contract renewals
– Replacement parts under active warranty

1.5 Tracking Information

Once your order is dispatched, you will receive:
– A tracking number via email and SMS
– Access to real-time tracking through our customer portal
– Notifications for major shipping milestones
1.6 Special Handling

For medical equipment requiring special handling:
– Temperature-controlled transportation
– Sterile packaging maintenance
– Shock-proof packaging for sensitive equipment
– Custom crating for large equipment

Please contact our customer service team to discuss special handling requirements for your
specific equipment.

2. Delivery Information

2.1 Delivery Confirmation
– All deliveries require signature confirmation
– For hospital or institutional deliveries, a designated authorized person must be available to receive the equipment
– Please ensure someone is available at the delivery address during the scheduled delivery window

2.2 Inspection at Delivery

We recommend:
– Inspecting all packages upon delivery
– Verifying the equipment against the packing list
– Checking for any visible damage before signing for delivery
– Noting any discrepancies on the delivery receipt

2.3 Installation Services

For medical equipment requiring installation:
– Our certified technicians will contact you to schedule an installation appointment
– The installation area must be prepared according to our pre-installation guidelines
– A designated staff member should be present during installation
– Initial training on equipment operation is included with installation

2.4 Delivery Rescheduling

If you need to reschedule a delivery:
– Contact our customer service team at least 48 hours before the scheduled delivery
– Provide your order number and preferred delivery date
– Additional fees may apply for multiple reschedule requests

3. Payment Information

3.1 Accepted Payment Methods

We accept the following payment methods:
– Credit Cards: Visa, MasterCard, American Express, RuPay
– Debit Cards: All major Indian debit cards
– Net Banking: All major Indian banks
– UPI: All UPI-enabled apps
– Electronic Fund Transfer (NEFT/RTGS/IMPS)
– Letter of Credit: For international orders
– Purchase Orders: For government institutions and approved organizations

3.2 Payment Terms

– Standard Orders: Full payment required at the time of order placement
– Government Institutions: As per government procurement guidelines
– Approved Corporate Accounts: Net 30 payment terms available upon credit approval

3.3 GST Information

– All prices are exclusive of GST
– GST will be applied at the current rate (currently 12% or 18% depending on the equipment category)
– GST registration number will be required for tax invoice generation
– HSN codes will be provided for all medical equipment
3.4 Invoicing

– Digital invoices will be sent to the registered email address
– Physical invoices will be included with the shipment
– Duplicate invoices can be downloaded from the customer portal
3.5 Secure Payment

All payment transactions are secured with:
– 128-bit SSL encryption
– PCI DSS compliance
– Two-factor authentication for online payments
– Tokenization for stored payment information

4. Purchase Orders

4.1 Purchase Order Eligibility

The following entities may be eligible to order using purchase orders:
– Government hospitals and institutions
– Private hospitals with established credit history
– Medical colleges and research institutions
– Approved corporate accounts

4.2 Purchase Order Requirements

All purchase orders must include:
– Your organization’s official purchase order on letterhead
– Authorized signatory’s signature and stamp
– GST registration number
– Billing and shipping addresses
– Complete product specifications and quantities
– Agreed-upon prices and payment terms

4.3 Purchase Order Processing

– Purchase orders can be submitted via email to orders@surgixpert.com
– Our team will review the purchase order within 2 business days
– An order confirmation will be sent upon approval
– For new accounts, initial orders may require advance payment

5. Currency and Price Fluctuations
– All prices are quoted in Indian Rupees (₹)
– Prices may be subject to change due to fluctuations in currency exchange rates, import duties, or manufacturing costs
– Quoted prices are valid for 30 days unless otherwise specified
– Once an order is confirmed, the price is locked and will not change

6. Cancellations and Modifications

6.1 Order Modifications

– Minor modifications to orders can be made within 24 hours of order placement
– Major modifications may require cancellation and reordering
– Modification of custom equipment orders may incur additional charges

6.2 Order Cancellations

– Standard orders can be cancelled within 24 hours of placement without penalty
– Cancellation of orders already in process may incur a cancellation fee of 10% of the order value
– Custom equipment orders cannot be cancelled once production has begun
– Installation service cancellations require 48 hours notice to avoid cancellation fees

7. Returns and Refunds

Please refer to our separate Returns and Refund Policy for complete information on:
– Return eligibility and process
– Refund timeframes
– Warranty claims
– Damaged or defective equipment

8. Custom Import Orders

For medical equipment not manufactured in India that requires import:
– Additional documentation may be required
– Import duties and taxes will be charged as applicable
– Longer delivery timeframes should be expected
– Special regulatory approvals may be necessary

9. Contact Information

For questions regarding shipping, delivery, or payment:
– Customer Service: +91-6358720929 (Monday to Saturday, 9:00 AM to 6:00 PM IST)
– Email: support@surgixpert.com
– Order Tracking: Track your order at www.surgixpert.com/track-order

For technical support or equipment-related inquiries:
– Technical Support: +91-9924497265
– Email: support@surgixpert.com

10. Changes to This Information

We may update our Shipping & Payment Information from time to time. Any changes will be
posted on this page with an updated “Last Updated” date.

By placing an order with SurgiXpert, you acknowledge that you have read, understood,
and agree to these Shipping & Payment terms.